Who is responsible for fixing water leaks?
Wholesalers (regional water companies) and businesses (you) are responsible for different sections of pipework.
There are four different types of pipework:
- water mains - these are usually laid underneath roads and highways
- communication pipes - these carry water from the water main to the boundary of your premises
- supply pipes - these carry water from the communication pipe into your property
- internal pipework - these can be found inside your premises.
We are responsible for maintaining water mains and communication pipes (in most cases). If you suspect there is a leak on either of these types of pipes, please call us on call us on 0345 600 4 600 (24 hours).
You are responsible for maintaining supply pipes and internal pipework. If you suspect there is a leak on either of these types of pipes, please contact a qualified plumber.